Terms and conditions of purchase in Al-Fay:
Dear customer, to organize the sales process, we hope you will review the following before completing the purchase, as completing the purchase will be considered as acceptance of these terms:
First: Product presentation:
The display and marketing of products on the site is in no way interpreted as a recommendation to suit any product with the customer's wishes and needs. Therefore, the customer is responsible for ensuring that the product suits his needs by reviewing the information included on each product page and in the introductory pages.
Typographical errors:
Al-Fay strives to provide products with accurate information and clear pricing. Some typographical errors may occur during the formulation and writing of information and prices. In the event that incorrect information or a wrong price is written, Al-Fay has the right to reject or cancel any error that occurred for this product.
In case of any error, the company reserves the right to contact you for instructions or to cancel your order.
Third: Returns and exchanges:
1- All goods sold are eligible for return and exchange within (3) days of receipt. The amount will be refunded to the customer minus the shipping fees. The goods must be unused and in their original condition and packaging. The customer is responsible for returning the goods to the store within the period mentioned above.
2- This site is for retail orders for personal use only. If a bulk order (wholesale) is placed, the store has the right to cancel the order.
Second: Shipping and Delivery:
1- The customer must enter the recipient’s name and delivery address correctly. If there is an error in the address or contact numbers, this may cause the shipment to be delayed or not delivered, or additional charges may be imposed by the shipping company or delivery representative.
2- The expected time for the goods to arrive is an estimate, and we will do our best to get your order to you as quickly as possible, however, the order may be delayed for reasons beyond the store’s control.
3- The order may be delayed for reasons related to the customer himself, such as his not being present at the delivery location, not answering the delivery representative’s call, or requesting a change of the delivery address. In such circumstances, neither the store nor the delivery company is responsible for the delay.
4- The store may change the shipping company chosen by the customer without referring back to the customer if the shipping is free, and it may also change it if the shipping is paid for, provided that the store refunds the difference in fees to the customer if the fees after the change are lower.
5- If the shipment arrives damaged internally, the customer must inform the shipping company before receiving the order, and then inform the store directly.
note :
Fourth: Fees for (cancellation/modification/non-receipt) of the order:
The customer must send the modification or cancellation request via the store's WhatsApp number: 966505516355
Since shipping, delivery, and payment services are provided by other companies, fees may be charged as follows:
1- If the order was delivered to the shipping company before receiving the cancellation request, or if the customer did not receive the order for a reason attributable to him, and the shipping company returned the shipment to our warehouse and charged shipping and return fees, these fees will be deducted from the amount refunded to the customer.
2- These fees will not be imposed on the customer if the store is not charged fees by the shipping company.
